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Updated 15/9/2025
WelcomeCo (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and share your information when you engage with our services, including claiming offers through the WelcomeCo program.
We only collect the information we need to make our service work for you. This may include:
Personal details such as your name, phone number, email, and address.
Proof of residence where required (e.g., mail or ID to confirm eligibility for offers).
Offer redemption data, such as which offers you’ve claimed and when.
We do not collect sensitive personal information unless it is strictly necessary for providing our service and you have consented.
We use your information to:
Provide you with access to local business offers.
Verify your eligibility for exclusive new resident promotions.
Share your details with the specific partner whose offer you have claimed, so they can contact you and fulfil the offer.
Improve our services and understand which offers are most valuable to new residents.
Communicate with you about your redemptions, updates, or related WelcomeCo services.
We do not use your information for unrelated marketing without your consent.
Your information is only shared with:
Partner businesses: When you claim an offer, your details are securely passed to the relevant partner so they can fulfil it.
Service providers: We may use trusted third-party providers to host, process, or deliver parts of our service (e.g., email systems, website hosting). These providers are required to keep your information secure.
We never sell your personal information to third parties.
We take reasonable measures to protect your information from misuse, loss, or unauthorised access. This includes secure storage, encryption where appropriate, and restricted access to personal data within our systems.
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Information related to redeemed offers may be stored for reporting and audit purposes, but will not be used beyond the scope of this program.
You have the right to:
Access the personal information we hold about you.
Request corrections to your information if it is inaccurate or incomplete.
Withdraw consent for data sharing (noting this may limit your ability to redeem offers).
Request deletion of your data, subject to legal and contractual obligations.
Requests can be made by Contacting Us.
Our website may use cookies or similar tools to improve your browsing experience and understand how our site is used. You can adjust your browser settings to decline cookies, but this may impact site functionality.
We may update this Privacy Policy from time to time. Any changes will be published on our website at welcomeco.com.au/privacy with the updated date clearly shown.
Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!
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